The requirement for unrealistic levels of service leads to an unfavourable relationship between the parties. You could risk a program that could be valuable to your business. Understanding service levels is important for fleet asset lifecycle management, as it is for other assets. They determine what types of assets will be made available, how often they will be retained, when assets will be rehabilitated or replaced, and how assets will be disposed of. Don`t limit contract savings to „hard“ dollars. Saving „soft“ dollars is also important. These savings are in areas such as vehicle downtime, reaction time, timeliness of report reception, etc. This will be your Bible to measure the supplier`s performance based on what was discussed during the selection process. .